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Customer Service Rep

Position Purpose

  • Provide excellent customer service, warranty and technical support to authorized dealers and consumers
  • Establish and maintain great relationships with dealers, independent sales representatives and internal customers
  • Manage sales orders in assigned territories, ensuring accuracy of price and terms and on time delivery by requested ship date
  • Communicate status of orders to dealers, consumers, sales reps and sales and customer service managers


Principal Accountabilities 

  • All Brands- K2, Ride, Line, Full Tilt, Atlas, Tubbs, and Madshus
  • Achieve company financial objectives through proactive sales order entry and management
  • Answer incoming phone calls from dealers, sales reps and consumers through our ACD (automatic call distribution) lines in a timely and professional manner
  • Respond to e-mail and letters from dealers and consumers 
  • Provide excellent customer service to authorized dealers and consumers through strong verbal and written communication skills
  • Perform outbound sales calls to existing customers to generate new business
  • Understand technical and non-technical aspects of multiple product lines, including parts, sales programs; understand and follow standard operating procedures
  • Audit customer purchase orders compared to sales orders to ensure compliance with current prices, terms, special programs and accounting requirements
  • Manage sales orders in assigned territories using K2 reporting systems to ensure on-time deliveries to customers
  • Collect, file and maintain documents and correspondence from customers
  • Work closely with Credit dept for the timely release of orders and customer reconciliation issues
  • Attend dealer, regional and/or national trade shows as required; participate in dealer and sales meetings, learning about products, services and sales programs
  • Maintain product knowledge through clinics, sales meetings, trade shows and industry publications
  • Process requests for Return Authorizations (issue RA#s) in compliance with K2 return and warranty policies
  • Anticipate, analyze, define and solve problems in a timely manner, including delivery issues, misships, and pricing and terms issues
  • Communicate extensively with supervisor, sales managers and sales reps regarding status of orders
  • Manage ACD phone system

Required Qualifications:

Minimum Qualifications

  • Minimum of 5 years customer service experience (retail, online and/or call center)
  • Advanced skills in MS Windows applications, particularly Excel, Word, and Outlook
  • Experience with MRP systems 
  • Consistent sense of urgency required
  • Ability to work well in a team environment  and cross functionally
  • Detail oriented, conscientious, and self-motivated
  • Excellent follow through and persistence 
  • Excellent time management skills 
  • Ability to prioritize, multitask and escalate when needed 
  • Initiative to improve processes and reduce costs
  • Overtime and/or an adjusted schedule may be required in peak season

Desired Qualifications:

Desired Qualifications

  • Bachelors’ Degree or related experience
  • Genuine interest and understanding of K2 products
  • 3-5 year’s experience with outdoor retail sporting goods

Seattle, WA

How To Apply:

Interest applicants apply here.

Equal Opportunity Employer Minorities/Females/Disabled/Protected Veterans/Sexual Orientation/Gender Identity

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